Question 1

How can I recover lost WhatsApp leads?

Accepted Answer

Upload the leads who went cold, connect WhatsApp via QR code or the official Business API, and message them with AI-assisted follow-ups. Most users send their first recovery message within 10 minutes and see replies start landing the same day.

Question 2

What is WhatsApp lead recovery?

Accepted Answer

WhatsApp lead recovery is the automated, AI-personalized process of re-engaging inbound WhatsApp leads who dropped off, stopped replying, or were left unanswered. Instead of leaving them cold, RecoverPay sends multi-day follow-up sequences so the conversation can restart — and scores every lead Hot, Warm, or Cold so you know who to reach first.

Question 3

What is the 1-3-7 day WhatsApp follow-up cadence?

Accepted Answer

The 1-3-7 cadence is a battle-tested follow-up schedule for WhatsApp lead recovery: Day 1 sends a friendly check-in referencing their initial interest; Day 3 shares valuable context, testimonials, or pricing clarity; Day 7 offers a courteous final check-in. The moment a lead replies, RecoverPay automatically stops further automated messages to let your team take over.

Question 4

Why do 60–80% of WhatsApp leads go cold without follow-up?

Accepted Answer

WhatsApp is an instant conversation channel. Leads go cold when businesses fail to respond within the first hour, receive inquiries after hours without auto-replies, or forget to follow up multiple times. RecoverPay prevents this with instant after-hours auto-replies and automated multi-day recovery sequences.

Question 5

Do I need a WhatsApp Business API account, or can I use my own phone?

Accepted Answer

Either works. Scan a QR code to link a personal or business number in under a minute — no Meta verification needed, perfect for small businesses getting started. Connect the official WhatsApp Business API via Meta's Embedded Signup once you need higher sending volume or a verified business profile. You can start with one and add the other later without losing any leads or history.

Question 6

Does RecoverPay reply automatically when nobody is online?

Accepted Answer

Yes — set your business hours and time zone once in Settings, and a lead who messages while you're closed gets an automatic reply. It only sends once per closed period, so a lead messaging you twice overnight isn't spammed with repeats.

Question 7

Can I tell which leads need attention first?

Accepted Answer

Every lead gets an automatic Hot, Warm, or Cold badge based on how recently they were active and how engaged they are — no manual tagging or setup. Sort your lead list by it to focus on what matters most.

Question 8

Is my customer data secure?

Accepted Answer

All data is encrypted in transit and at rest. We never share your leads or messages with third parties, and you can export or delete your data at any time.

Question 9

How does pricing work?

Accepted Answer

RecoverPay is free to start with 100 WhatsApp messages per month and up to 5 connected channels. There is no self-serve billing yet — if you need higher limits or team access, contact us and we will adjust your account manually.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts on the free plan. If you need your account removed, contact support and we will help.

Question 11

How fast can I get started?

Accepted Answer

Most teams send their first follow-up within 10 minutes — upload your leads, connect WhatsApp, and you're live.

Question 12

Which countries do you support?

Accepted Answer

RecoverPay works anywhere WhatsApp is available — covering most countries worldwide.

Feature	Free	PRO	Custom
WhatsApp messages / month	100	1,500	Tailored to your volume
AI message rewrites	3 / day	50 / day	Tailored to your volume
Connected WhatsApp channels	1	5	Tailored to your team
Team members	1	Up to 10	Unlimited
Saved Quick Replies	Up to 5	Up to 100	Unlimited
Lead import & status pipeline
Campaign automation
Detailed Analytics & Tracking
Email Support		Priority	24/7 Dedicated
Manual account setup & onboarding

Simple pricing that matches the product

What's included, line by line

Before you upgrade

Frequently asked questions

Stop losing leads. Start following up.