Sales workflow
After-hours WhatsApp AI replies and human handoff
Set business hours, provide business context, and let RecoverPay answer supported WhatsApp questions while keeping human requests visible.
At a glance
RecoverPay can use AI to answer inbound WhatsApp messages outside your configured business hours. The reply uses business context and conversation history, attempts to match the customer’s language, and escalates requests for a person. Owners must enable the feature, set the schedule and timezone, and ensure an AI provider and quota are available.
Useful answers
Provide business details so AI can answer supported questions rather than sending only a generic away message.
Language-aware replies
The reply is guided by the customer’s message and the available conversation context.
Human requests stay visible
A request to speak to a person creates a pending handoff for the team to review.
How to put it into practice
Set identity and business details
Check the business name, services, contact details, and information the AI is permitted to use.
Set hours and timezone
Choose opening days, the correct timezone, and shift hours. Enable after-hours replies in Settings.
Test text and voice
Try a real customer-style question in each language your team supports. Voice transcription requires an available compatible audio provider and quota.
Review the handoff process
Test a request to speak to the owner. The AI should acknowledge the request without inventing a callback time; your team still needs to respond.
Questions and answers
Will it work immediately without setup?
No. Enable after-hours replies, set business hours and a timezone, provide useful business context, and confirm that an AI provider and the required quota are available.
What if a customer sends Urdu or Punjabi audio?
When transcription is available, RecoverPay transcribes the recording and uses its content with chat history to compose a reply. Language and transcription quality vary; test representative recordings and have your team review uncertain cases.
What happens when someone asks for the owner?
The AI acknowledges that a human is needed and records a pending handoff. Your team must follow up. It should not claim that the owner has read the request or promise an unconfirmed response time.
Can AI keep answering after a human steps in?
The system uses handoff and recent-human-reply controls to reduce overlapping automation. Check the conversation and resolve the customer’s request as a team member.