Refund Policy

Paddle is the merchant of record for RecoverPay subscriptions and add-ons purchased through our checkout. Paddle processes the payment, issues the receipt, and handles refund requests under its buyer terms and refund policy.

Read Paddle's Refund Policy for the full conditions, including any rights that apply in your country. RecoverPay does not offer a separate money-back guarantee. Nothing here limits rights you have under applicable law.

For a refund or a question about a charge, contact Paddle buyer support. Include the email address used at checkout and your Paddle receipt or transaction reference. Paddle will review the request under its policy and applicable law.

Workspace owners can open Billing in RecoverPay and use the Paddle customer portal to manage or cancel a paid subscription. Cancellation stops future renewal charges according to the terms shown in the portal; it does not automatically refund a past payment. You can also use the link in your Paddle receipt.

For product access or account questions, email contact@recoverpay.cloud. For payment, tax, receipt, or refund questions, use Paddle buyer support.